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Inspection report

Date of Inspection: 9 January 2013
Date of Publication: 27 February 2013
Inspection Report published 27 February 2013 PDF | 87.19 KB

Overview

Inspection carried out on 9 January 2013

During a routine inspection

We spoke with people at the hospital's outpatient reception area. People were complimentary about most aspects of their care, although the waiting time from the appointment on their letter to the actual time seen in a clinic or receiving treatment was an issue with two people. Once person told us that when they attended for their operation, they had to wait four hours for a bed and although staff appeared sympathetic, the person told us that speaking to others, four hours was "lucky" and this person had been sat with another person who had their operation cancelled twice through what were related to them as "winter pressures." Everybody we spoke with felt the staff were trying to help. One person told us that "nurses are pushed off their feet but they get to you and always manage in the end." Another person observed that "if they got their appointment times sorted more accurately, people would feel more comfortable, staff would have to apologise less and be able to get on with their jobs more."

We saw that the areas inspected were clean and tidy with evidence of infection control measures in place. Completion of record keeping was timely and assessments led to planned care. Coping with winter pressures did put one ward inspected under strain which led to some care being not as optimal as the trust had planned.