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Archived: Olive Mount Hospital

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Inspection report

Date of Inspection: 17 December 2013
Date of Publication: 17 January 2014

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 December 2013, checked how people were cared for at each stage of their treatment and care and talked with carers and / or family members. We talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet patients needs.

Reasons for our judgement

We included this outcome in our inspection to see if patients were supported by sufficient numbers of skilled and experienced staff.

In relation to this outcome, we spoke with the manager of the service and three support staff. Patients were not available on the day of our inspection so we contacted six family members by telephone to seek their views of the service.

All the family members we spoke with were satisfied with the staffing levels. They said there was always enough staff on duty to provide good quality care and support. They were particularly pleased that the staff team was mature and well-established. They felt this was important for relationships and also meant staff had a good understanding of the health and care needs of their relative. One family member said, “We go at various times and there are always enough staff around.”

The manager described the regular staffing levels as one registered nurse and two support staff during the day with one registered nurse and one support staff during the night. The support staff we spoke with said these staffing levels were sufficient to ensure patient’s needs were met in accordance with their support plan, and in a timely way.

The manager explained that extra staff could be authorised by a senior manager if needed, such as when a patient needed an escort to a hospital appointment. Structures were in place to redeploy staff from other clinical areas if the need arose. The service did not use agency but could access staff via the trust’s bank of staff who undertook hours of work as and when required.