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Inspection report

Date of Inspection: 12 June 2013
Date of Publication: 20 July 2013
Inspection Report published 20 July 2013 PDF | 78.54 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 June 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We spoke with one or more advocates for people who use services, talked with people who use the service and talked with staff.

Our judgement

People who used the service understood the care and treatment choices available to them.

Reasons for our judgement

We spoke with staff who demonstrated knowledge and awareness of the process for obtaining people’s consent prior to them receiving any care or treatment at the unit. We saw entries in people’s treatment records which indicated that staff had obtained the person's verbal and written consent for procedures such as examinations and blood sampling. Staff we spoke with told us how they had respected people’s decisions regarding their care and treatment options and how they had ensured they were provided with sufficient information and given the opportunity to ask questions about the care, treatment and support planned for them. People who used the service told us that the reasons for their procedures had been fully explained and that they were always given plenty of opportunities to ask questions.

During our visit we saw a variety of sources of information located around the unit for people who used the service and visitors. In the main reception area was a 'Patient Information Board' which had numerous information leaflets. We also saw notice boards in several communal areas with notices and leaflets about a variety of support services, treatments and health conditions.

People who used the service told us they had discussed their care and treatment with staff, agreed what support they needed, and gave permission for the staff to provide it. People also told us that when they started their treatment programme they signed a care plan which set out the treatment they would receive. There were specific consent forms for sharing people’s personal information with other services when it was appropriate, such as with other support agencies who were involved in the persons care and treatment. People told us that they had met regularly with staff to review their progress and agree any changes which were required to their overall plan of care, in order for it to meet their needs in a meaningful way.