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Inspection report

Date of Inspection: 22 September 2013
Date of Publication: 19 October 2013
Inspection Report published 19 October 2013 PDF | 68.81 KB

Overview

Inspection carried out on 22 September 2013

During an inspection to make sure that the improvements required had been made

We had previously inspected this service on 31 May 2013 when we found non-compliance with two outcomes for which compliance actions were set. During our last inspection we found that the care and treatment of people’s physical health was not planned and delivered in a way that ensured their safety and welfare and medicines were not always safely managed. Following our visit, Mersey Care NHS Trust provided us with a comprehensive action plan to highlight the improvements that would be made following our visit.

As part of our inspection we spoke with five patients, seven members of staff and reviewed relevant patient records and documentation. Patients we spoke with were mainly positive about their experience on the unit and comments included:

“It’s much better here than some of the other places I’ve been.”

“The staff have been brilliant.”

“There are posters everywhere telling you what to do if you’ve got any worries.”

During this follow up visit we found the actions in this plan had either been fully implemented, or were scheduled to be completed in the near future, and we saw improvements in all the required areas. We saw improvements had been made to help ensure that patients at Broadoak Unit experienced care, treatment and support that met their needs and protected their rights. We also saw improvements in the management of medicines which helped ensure that, when appropriate, patients were safely supported to manage some of their own medicines.