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Inspection report

Date of Inspection: 31 May 2013
Date of Publication: 25 July 2013
Inspection Report published 25 July 2013 PDF | 96.62 KB

Overview

Inspection carried out on 31 May 2013

During a routine inspection

During our visit we spoke with nine people who used the service, eight members of staff in a range of different roles, two visiting advocates, senior managers and a visiting social worker. At the time of our visit, there were a number of patients who were not able to tell us about their experiences directly. However we spent time observing the support and care they received from staff. Feedback we received from patients included:

“I feel very safe here”.

“We can go to the office and interrupt staff without feeling a nuisance”.

“They really respect our dignity and privacy, they knock on your door, and they never just barge in”.

“If I’m looking a bit down or depressed, they ask if they can help”.

We found that people’s privacy and dignity were respected and there were enough qualified, skilled and experienced staff to meet people’s needs. The provider had an effective system to regularly assess and monitor the quality of service that people received. However, people’s physical health care and treatment was not planned and delivered in a way that ensured their safety and welfare and medicines were not always safely managed.