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William Harvey Hospital Requires improvement

All reports

Inspection report

Date of Inspection: 15 September 2011
Date of Publication: 23 December 2011
Inspection Report published 23 December 2011 PDF | 81.97 KB

Overview

Inspection carried out on 15 September 2011

During a routine inspection

People told us that they “were not given a lot of information prior to or soon after admission to the ward”. They said that “The nursing care has been very good”, and that “Nurses were so patient”.

They also said that sometimes care staff can be rushed, and perhaps there should be more care staff on the ward. We spoke with two people who both told us that care staff treated them with kindness and respect at all times, and that they felt safe on the ward.

Everyone we spoke to on Bethersden ward said that they were satisfied with their care and treatment. People told us that even though the staff appeared busy, they always had time to talk to patients and ask how they were.

People said that they felt safe and that their privacy and dignity was respected. People said that they were kept informed about their care and treatment and had been given choices and options of treatment when available.