The Care Quality Commission
  • Hospital
  • NHS hospital

Archived: Lambert Memorial Community Hospital

Chapel Street, Thirsk, North Yorkshire, YO7 1LU

Provided and run by:
South Tees Hospitals NHS Foundation Trust

Important: This service was previously managed by a different provider - see old profile

All Inspections

17 February 2014

During a routine inspection

Over the last two years we have inspected every Trust registered hospital and community base. We have completed annual inspections of the James Cook University Hospital and The Friarage as well as completing themed inspections at the hospitals, which looked at both Accident and Emergency departments as well has the Trust's termination of pregnancy services. We found that the Trust encouraged us to identify any ways they could improve.

Teams of CQC staff have inspected all the locations and these teams included specialist advisors and experts by experience. Throughout the two years we have held regular meetings with Trust representatives and discussed work the Trust is completing to maintain and improve their service. We have found that over the two years the Trust has remained compliant with all the regulations.

Our central analytic team have constantly reviewed the data the Trust has submitted to the various bodies overseeing their work and used this to assess the performance of the Trust. The central team have also compared this information on performance against other Trusts both in the North East, across the country and against Trusts with similar size populations and services. The last published risk rating for the Trust placed them in band 6, which is the lowest risk rating.

We found that the Trust's quality assurance system was effective. It covered all aspects of the service and did not lose sight of the needs of the patients using the community services.

16 January 2014

During a routine inspection

A pharmacist inspector visited the Lambert Memorial Hospital and looked at the arrangements for managing medicines. We spoke with staff on the ward and with two patients.

Both patients told us that they had no concerns about the way their medicines were managed. They understood what medicines they were taking and confirmed that they received them at the times they needed them. They said staff were supportive and caring when giving them their medicines.

We found that medicines were managed safely.

21, 26 November 2013

During a routine inspection

We completed the visit with a specialist advisor who is a Chief Executive of a Community Hospital Trust. Our focus was to look at whether the hospital met the treatment needs of older patients; how the staff worked with others within the Trust and the community to effectively manage patient's care needs; and look at the maintenance of the building.

We looked at all areas of the hospital and spent time speaking with patients and staff on the ward, and those within the physiotherapy department. We spoke with the building's manager, the locality clinical matron, divisional senior nurse, and lead responsible for hotel services and infection control. We also reviewed information provided by the governance manager.

We also spoke with eight patients, two relatives and 13 staff from across these wards and departments. Some of the patients were not able to discuss their experiences so we observed how these people's needs were met.

Patients and relatives told us that they thought the care they received was of a very high standard. People said, 'I have been through hell and now come to heaven', We were also told, 'We have found the care to be exceptional,' and 'I can't praise them enough, the staff are wonderful, so kind, caring and dedicated.'

We observed that staff were extremely empathetic, considerate and were sensitive to patients. We saw that the building was well-maintained and staff worked with the landlord to ensure refurbishment was undertaken when needed.