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John Radcliffe Hospital Requires improvement

All reports

Inspection report

Date of Inspection: 26, 27 February 2013
Date of Publication: 16 April 2013
Inspection Report published 16 April 2013 PDF

Overview

Inspection carried out on 26, 27 February 2013

During a routine inspection

At this inspection we reviewed the care and treatment provided from one surgical and one medical ward in the main hospital block and inspected the Women�s Centre. We spoke with 29 inpatients, five relatives and 38 staff, including doctors, nurses, midwives and managers. We also observed the care provided to other patients throughout the two days of our inspection.

Patients were complimentary about the care they received. Patients said �The nurses here are brilliant and the cleaners are all very friendly �; �The doctors are very good here� and �Absolutely wonderful midwives and anaesthetists�. We were also told �There is a culture of politeness and making sure everyone is looked after here�.

In all areas inspected, patients told us the environment was very clean. One patient said �The cleanliness is excellent� and another person said �It�s all neat and hygienic. I see all the staff wash their hands and use hand gel before they examine me�.

The majority of patients thought there were enough staff to meet their needs. We were told �Yes, there are enough staff on duty but occasionally they�re extremely busy� and �I would say there are enough staff, I�ve never had to wait for the bell to be answered�.

We found staff received relevant training and professional development to enable them to provide safe care to an appropriate standard. The trust selected new staff using value based interview criteria, such as testing for compassion.