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John Radcliffe Hospital Requires improvement

All reports

Inspection report

Date of Inspection: 14 September and 24 December 2010
Date of Publication: 3 February 2011
Inspection Report published 3 February 2011 PDF

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Overview

Inspection carried out on 14 September and 24 December 2010

During a routine inspection

During our visit on 14 September 2010, we interviewed 14 patients at the John Radcliffe Hospital. Patients, on the whole, were very positive about their experiences of care and treatment. Many patients stated that the medical and nursing staff were excellent and that they �couldn�t do enough for them�. Most patients stated that they were kept informed and were involved in making decisions about treatment options. They stated that they were given enough information both written and verbal to enable this process. Most patients also stated that they felt they were treated with dignity and respect.

The trust also asks patients for their views and experiences of care on a regular basis, and the Commission reviewed these surveys.

The majority of these comments reflected well on the trust, although there were some recurring themes around dissatisfaction with long waiting times for screening and diagnostic procedures, and concerns about the attitudes and care delivered by staff in some instances.

The John Radcliffe Hospital has also been the subject of some significant complaints, one upheld by the Health Service Ombudsman, about not involving patients or their families in making serious decisions about their care.

In summary, while many patients have provided positive feedback, further work is required by the trust to ensure that patient experience of their care is of a consistently high standard.