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Inspection report

Date of Inspection: 14 September 2010 and 11 July 2011
Date of Publication: 3 February 2011
Inspection Report published 3 February 2011 PDF | 320.95 KB

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People should be given the medicines they need when they need them, and in a safe way (outcome 9)

Meeting this standard

We checked that people who use this service

  • Will have their medicines at the times they need them, and in a safe way.
  • Wherever possible will have information about the medicine being prescribed made available to them or others acting on their behalf.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 14/09/2010, 11/07/2011, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

Overall, we found that the Churchill Hospital was meeting this essential standard.

User experience

The results from the inpatient survey (2009) for the section that contains questions relating to medication. The trust scored:

• 8.6 out of 10 in relation to whether hospital staff explained the purpose of the medicines patients were to take home.

• 5.1 out of 10 for whether a member of staff told patients about medication side effects to watch for when patients left hospital.

• 8.5 out of 10 for whether patients were told how to take your medication in a way you could understand and

• 7.7 out of 10 for whether patients felt they were given clear written information about their medicines.

These scores were similar when compared to other trusts.

Other evidence

The trust monitors its performance in relation to medicine management. A document setting out the goals that have been set for the department and coloured ratings was provided. The number of reported medication errors is monitored, though the trust has some concerns that the numbers reported is low. There were 3 serious incidents in 2009/10 related to drug incidents. The trust’s summary report on accidents and incidents states that there was no common theme to these incidents but one incident led to a trust wide review of the storage of heparin and insulin in all wards.