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Inspection report

Date of Inspection: 14 September 2010 and 11 July 2011
Date of Publication: 3 February 2011
Inspection Report published 3 February 2011 PDF | 320.95 KB

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Overview

Inspection carried out on 14 September 2010 and 11 July 2011

During a routine inspection

During our visit on 14 September 2010, we interviewed patients at the Churchill Hospital. Patients, on the whole, were very positive about their experiences of care and treatment. Patients reported that staff were respectful and focused on meeting their personal care needs. Patients felt they were treated with dignity and respect. They also stated that they were given information about procedures including reasons for needing to reschedule or cancel them. Patients told us that the risks and benefits of different care and treatment options had been explained to them.

The trust also asks patients for their views and experiences of care on a regular basis, and the Commission reviewed these surveys.

The majority of these comments reflected well on the trust, although there were some recurring themes around dissatisfaction with long waiting times for screening and diagnostic procedures, and concerns about the attitudes and care delivered by staff in some instances.

In summary, while many patients have provided positive feedback, further work is required by the trust to ensure that patient experience of their care is of a consistently high standard.