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Inspection report

Date of Inspection: 6 June 2013
Date of Publication: 13 July 2013
Inspection Report published 13 July 2013 PDF | 80.93 KB

Overview

Inspection carried out on 6 June 2013

During a routine inspection

Three Compliance Inspectors and a specialist nurse advisor visited David Ferrier Ward, Lady Anne Allerton Ward, Molly Lane Fox, a Neuro-oncology unit and Bernard Sunley Ward. We also visited two outpatient clinics.

During our inspection we spoke with 26 patients, six relatives and 15 members of staff. We looked at 17 sets of patient records.

Speaking with patients across all wards the feedback we received was positive. One person on Bernard Sunley Ward told us that the “staff are very patient” a relative said “staff are very warm”.

Another patient on the ward said it was “Fantastic, couldn’t ask for more, staff are very knowledgeable” and that staff “sit and chat with you”

One person on Lady Anne Allerton Ward said the “nurses are very good, come when you need them”. Other patient feedback we received included that staff "come promptly” and that the ward was “exceptionally clean”. A visiting relative told us care was "always good, never had concerns, there are enough staff and they are nice staff”.

We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Care plans were detailed and any new nurse would be able to be guided to deliver the appropriate care.

We found that there were enough qualified, skilled and experienced staff to meet people’s needs and that staff felt supported and were supported to meet the needs of the people who use the service.