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Queen Elizabeth Hospital Birmingham Good

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Inspection report

Date of Inspection: 22, 23, 24, 26 July 2013
Date of Publication: 3 October 2013
Inspection Report published 03 October 2013 PDF | 87.72 KB

Overview

Inspection carried out on 22, 23, 24, 26 July 2013

During a routine inspection

During our inspection we looked at how people were cared for at every stage of emergency treatment. We spent time in the emergency department and in the clinical decisions unit where people were often transferred to from the emergency department. We visited the planned treatment / day surgery unit. We also visited three wards for a short time (513, 514 and 516) to follow up on the care of people who had been admitted via the urgent care route. We spoke with 56 people who used the service and 48 staff.

People made positive comments about the care and treatment, one person commented that: “Staff are very informative.” “I was in a lot of pain when admitted but the staff sorted that out.” People spoke about staff being attentive and responsive but we did receive comments about delays experienced: “We were let down by the delay because the scan took so long [to be carried out ].” We received many positive comments from people attending for day surgery: “It has been excellent.” “They treat you as a person and take into account your feelings.”

We followed up on concerns we raised last year in respect of surgical theatres and had evidence that action had been taken to address concerns.

We have identified some concerns about how the care provided to people is checked and monitored by senior staff on wards and units. Whilst the hospital does look into all serious issues, some routine checking to ensure people received planned care and treatment was not evident.