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Queen Elizabeth Hospital Birmingham Good

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Inspection report

Date of Inspection: 10, 11 October 2012
Date of Publication: 21 November 2012
Inspection Report published 21 November 2012 PDF | 109.66 KB

Overview

Inspection carried out on 10, 11 October 2012

During a routine inspection

During our inspection we spoke with over 60 people who were using the hospital, we also spoke with relatives, staff and visiting health professionals. In addition to the inspectors and expert by experience we were supported during the visit by a pharmacy inspector and a specialist theatre clinician. We looked at the care and treatment that people on five wards were receiving, visiting wards 303, 306, 511, 620 and 727. We went to five theatres to look at the care and treatment people were receiving when they were having an operation. We also looked at some of the systems in place to ensure the surgery was being undertaken in the safest way possible. In addition to wards and theatres we visited the departments of the hospital that dealt with complaints and clinical governance. In these departments we looked at the management of complaints and how the hospital monitored clinical practice and the care provided.

The majority of feedback we received was positive about the care and treatment people had received. Comments included, "I felt well prepared, informed. Staff have made it as easy as possible for me", "I can't fault it, my care has been exceptional from start to finish" and "I do believe I am getting the best possible care I can have."

The evidence we collected in theatres identified some minor concerns about the risks relating to surgical safety. We have issued a compliance action to ensure the improvements needed are made.