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Queen Elizabeth Hospital Birmingham Good

All reports

Inspection report

Date of Inspection: 20 April 2011 and 20 September 2012
Date of Publication: 22 June 2011
Dignity and Nutrition Report published 22 June 2011 PDF | 74.09 KB

Overview

Inspection carried out on 20 April 2011 and 20 September 2012

During a themed inspection looking at Dignity and Nutrition

We spoke with seven patients. Their feedback was generally very positive regards the respect and dignity showed to them by the staff that support them, and the food and drinks provided, and help they were given with eating and drinking.

We observed the care and support people were offered. We found staff spoke to people kindly, and met their needs sensitively.

We found the environment had been designed in such a way that people’s dignity and privacy was respected. People were cared for in single rooms, or in small bays with people of the same gender. People told us,

Is your care given in a respectful way? “Yes, always. I have my bathroom, and staff always pull the curtains round me.”

“Staff do respond quickly, I am not left uncomfortable or in pain for very long.”

We looked at the food and drinks people were given, and the way staff supported them.

We saw people get a choice of meals each day. There were options for people with specific dietary needs. People were helped by staff to cut up their food, eat and drink. This was undertaken in a sensitive way. The people we spoke with were mainly complimentary about the food they were offered. Their comments included,

“The meals are always good, have been good everyday. I would not eat them if they were not, I enjoyed that, and I could eat it again.”

“Food is very good, although the first meal I had was horrible. (They did get me a replacement.) You can have as much as you like. One or two staff are inpatient if you don’t eat quickly enough.”

“Overall very good, food is on time, and there is plenty to drink.”

Some people told us the food was not good. We found the meals available for people who need a puree diet was very limited in choice, and needed to be improved in taste and appearance.

We found some records regards people’s nutritional needs and recording what people had eaten were not up to date.