The Care Quality Commission
  • Mental Health
  • NHS mental health service

The Flanagan Centre

St George's Hospital, Corporation Street, Stafford, Staffordshire, ST16 3AG (01785) 221305

Provided and run by:
Midlands Partnership University NHS Foundation Trust

All Inspections

Other CQC inspections of services

Community & mental health inspection reports for The Flanagan Centre can be found at Midlands Partnership University NHS Foundation Trust. Each report covers findings for one service across multiple locations
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22 July 2011

During a routine inspection

We spoke to six people in total during our visit. We observed that they felt able to talk freely in front of staff and express any concerns they may have. People told us that they talked to staff about their care and they were involved in making decisions. We saw some evidence in care records of people's involvement, there were examples where people had signed to confirm this. One person told us, "Yes staff talk to me about my care plans and what I want to do."

Another person told us about the things he enjoyed doing and how he was getting ready to move out of the service. The records showed discharge plans were being developed.

We saw that people using the service were involved in weekly 'chat clubs' and user friendly minutes of these meetings were displayed in the service. We also saw and spoke to people about the range of activities available to them.

We spoke to people about complaints and if they knew how to complain, people told us they did and we saw that easy read versions of both the complaint and safeguarding procedures were available.

We saw that separate facilities were available for male and female users of the service and each person had their own bedroom. In the new unit Ellesmere House each bedroom had en-suite facilities.

We saw evidence that the trust audits the quality of the service provided.