You are here

Archived: Birmingham Heartlands Hospital Requires improvement

This service is now managed by a different provider - see new profile

All reports

Inspection report

Date of Inspection: 24 January 2013
Date of Publication: 26 February 2013
Inspection Report published 26 February 2013 PDF | 82.98 KB


Inspection carried out on 24 January 2013

During a routine inspection

During this inspection we focused on inpatient areas where patients were having surgical procedures.

We spent time on Ward 4 and Ward 12, which are surgical wards. We visited the Admissions Lounge, the Day Surgery Unit and the Discharge Lounge.

We spent time talking with patients and observing their experience of using the service at Birmingham Heartlands Hospital. Our inspection team was supported by an external specialist advisor.

During the course of the day we spoke with 25 patients and two of their relatives. We pathway tracked six patients to look at their experience of the care and support they received. We also spoke with 11 staff from various disciplines.

Patients we spoke with were satisfied with the care they received. Their comments included,

�They treat all patients with equal care and respect.�

�I am quite pleased with the care. Everybody has been really helpful.�

�When I was first in I was very poorly and they were here straightaway. Like everything, it�s about priorities. They have always answered the bell.�

We found that staff worked hard to uphold the dignity and promote the privacy of patients.

Patients told us that they had given their consent for the treatment they had received following an explanation from doctors and nurses.

We found there were enough qualified, skilled and experienced staff to meet peoples needs

At the end of the inspection we gave feedback to members of the Trust�s Board and other senior managers.