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The Royal Marsden - Sutton Outstanding

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Inspection report

Date of Inspection: 19 February 2013
Date of Publication: 10 August 2013
Inspection Report published 10 August 2013 PDF | 76.74 KB

Overview

Inspection carried out on 19 February 2013

During a routine inspection

During this inspection we visited the two wards and the children and young peoples centre which provides inpatient and out patient services.

The hospital had systems for diagnosing, assessing people’s needs and delivering care and treatment. People were satisfied with the care and treatment and told us they were fully involved in planning their care. One person told us “I feel I’ve got the best possible care to help me on this journey”. All departments were appropriately equipped to deal with foreseeable emergencies.

People’s medication was safely stored and appropriately handled. People told us they got their medication at the prescribed time and that they did not have to wait for pain relief. All areas we visited had undertaken medication audits.

We reviewed the hospital’s process for handling complaints and found that people were given information about how to complain and their concerns were addressed within the service’s protocols. People told us that if they had any comments or concerns they would have no hesitation in making a complaint.