You are here

Archived: HMP North Sea Camp

This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 21, 22 July 2014
Date of Publication: 22 August 2014
Inspection Report published 22 August 2014 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Not met this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 July 2014 and 22 July 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

The provider did not have a fully effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

We spoke with 24 people who were using the service and asked if they were aware of ways in which they could provide feedback about the service. One person said, “There is a box in the reception where we can put suggestions or complaints in.” Another person said, “I’m not aware of anything but I’d mention it to the staff if there was a problem.” A third person told us, “There are certain prisoners who we can raise any problems with.”

There was a box available in the waiting area for people to post any suggestions about the service into. Surveys about the quality of the healthcare service were also available for people to complete. We saw the results of the surveys were analysed in order to identify any areas for improvements. The results of the most recent surveys were generally positive about the service that was provided.

The healthcare service was represented at a ‘prisoner forum’ meeting where prisoner representatives could raise issues about the healthcare service. However there was no dedicated healthcare forum. This would enable people to raise issues about the healthcare service in a way that better protected their confidentiality.

We looked at a sample of recent complaints and saw they were responded to appropriately and in a timely manner. Apologies were given to the complainant where it was appropriate to do so. However, most of the complaints we saw had been completed using the prison complaints form rather than through the provider’s complaints process. This meant that complaints relevant to the healthcare service may not remain confidential.

Audits were being carried out by the provider and staff within the healthcare service to assess the quality of the service. For example an infection control audit was being carried out on a regular basis. Where any action points were required we saw these were recorded and implemented. However the audit system did not cover all aspects of service provision. For example there was no audit of medication administration records being carried out. This meant that any errors in medication administration and recording may not be detected and dealt with. The manager told us that the provider carried out an annual record keeping audit, however had not provided them with the results of the most recent audit. This meant that any issues that may have been identified could not be dealt with.

We asked to see the minutes of any recent staff meetings and were told that there had not been any since November 2013. The manager told us that a meeting was arranged to take place shortly after our inspection. However this meant that staff had not had the opportunity to discuss any issues as a team through a staff meeting for a period of around nine months. The staff we spoke with told us that they felt able to approach the manager and provider outside of a staff meeting should they have any concerns.