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Archived: HMP North Sea Camp

This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 21, 22 July 2014
Date of Publication: 22 August 2014
Inspection Report published 22 August 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 July 2014 and 22 July 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We spoke with 24 people who had used the healthcare service and asked if they were happy with the service they had received. One person said, "I think the service is excellent." Another person told us, "I have had a few issues, but on the whole it is a good service." We were also told, "You can get an appointment quickly, they’ll do all they can to help you."

We saw that a range of physical healthcare services were being provided. For example people had access to a GP and various nurse led clinics. A dental triage service was also being provided, however people had to visit a dentist in the nearest town. People also had access to primary and secondary mental health services, such as anxiety management and a psychiatrist.

A range of advisory clinics were also provided such as smoking cessation. The prisoners we spoke with who had accessed these services told us their experience had been satisfactory. This meant that the people using the healthcare service had access to an equivalent range of services to that available in the community. Where a service was not provided within the prison, arrangements were made for people to attend external hospital appointments.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. We observed the treatment and advice offered to patients in one clinic. We saw that the staff member took the time to listen to the person and offered appropriate treatment and/or advice. The people using the service told us they were happy with the outcome of their appointment.

Staff kept clear records of the treatment or advice they had offered on SystmOne. This is the electronic patient record system used across the NHS. Staff were also making use of the care plan facility on SystmOne. This enabled staff to manage long term conditions such as diabetes or chronic obstructive pulmonary disease (COPD). The care plans provided staff with information about the support people required to manage these conditions.

We looked at the waiting times for the different clinics and services that were being offered. We saw the waiting times were acceptable and equivalent to or better than the waiting times experienced in the community. The rate of people not attending their appointment (also known as a DNA) had decreased in the three months prior to our inspection. The healthcare staff had worked with the prison to introduce a system to increase the numbers of people attending their appointments. The provider may find it useful to note that there was no analysis of the reasons for people not attending their appointments.

The staff we spoke with told us they felt people received an equivalent or better service to that provided in the community. Staff were knowledgeable about the needs of individual people and passionate about the service they were providing.

There were arrangements in place to deal with foreseeable emergencies. Emergency equipment was available to healthcare staff working in different areas of the prison as well as in the healthcare centre. This included emergency drugs, oxygen and a defibrillator. There was a system in place which was used to regularly check the equipment was in working order. Staff also checked the expiry dates of any drugs to ensure they were within date. This meant that staff would have the appropriate equipment available in the event of a medical emergency.