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Archived: HMP Lincoln

This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 28 January 2014
Date of Publication: 15 February 2014
Inspection Report published 15 February 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 January 2014, talked with people who use the service and talked with staff. We reviewed information given to us by the provider.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

At the inspection of 18 and 19 November 2013 we told the provider they were not meeting this standard. We said; "People's privacy, dignity and independence were not respected." We had found written information was not available for people whose first language was not English. We had also found the privacy of people was not respected because people with different needs had to queue to receive their medication at the same time.

After the inspection the provider sent an action plan to show the action they had taken to achieve compliance in the areas where they were found to be noncompliant.

We carried out this follow up inspection to check the action the provider had taken to achieve compliance with this outcome.

As part of the inspection we talked to staff and people who used the service.

We saw written information was now available in other languages for people who did not speak English. We saw posters in the health care centre and prison wings advertised that written healthcare information could be made available in the required languages. The complaints procedure was also available in seven different languages. We were told the induction booklet, given to people when they first started to use the service, was also printed in a range of languages. This meant that arrangements were in place to ensure people had information, in a way they could understand about healthcare provision in the service.

We saw arrangements had been put in place to try to ensure the privacy of people who received medication. We were told medication administration times were staggered where possible. Where the two providers needed to administer at the same time, people waited in a line set back from the treatment area. We were told a side room was also available, observed from the treatment room, where people could receive their medication. This meant people's privacy was respected as they received their medication.