Archived: Mile End Hospital

Mile End Hospital, Bancroft Road, Mile End, London, E1 4DG (020) 7377 7000

Provided and run by:
Barts and The London NHS Trust

Important: This service was previously managed by a different provider - see old profile
Important: This service is now managed by a different provider - see new profile

All Inspections

26 January 2012

During a routine inspection

Most patients and their relatives said they received a very good level of care, treatment and support. Patients described Mile End Hospital as a "very good'' hospital.

Patients also praised the staff and said that they explained and answered their questions and treated them with respect. Patients felt their privacy was protected. People generally liked the ward environment and told us the hospital was clean.

However patients on one of the wards also consistently said that the staff seemed very busy and did not always respond quickly, for example when they used the call bells. This impression was confirmed by staff on the ward. The trust was aware of the issue and had commissioned an independent review of the Care of Older People service.

We observed lunch on one ward and saw that people enjoyed their meals. Staff generally engaged with people positively over lunch and tried to make it a social occasion. We saw a staff member gently assisting one person and engaging them in conversation. However not all staff interactions were so positive and staff occasionally seemed more focused on the task of serving lunch rather than enabling people to enjoy the meal at their own pace. One relative came in to assist his family member with eating because he did not believe the staff had enough time to do this.

Overall, people commented positively on their experience of care. Comments included:

"The therapists are amazing. We feel it is one of the best [stroke] teams in the country."

"Some staff are angels and some do a job. But I really can't complain."

"It's the best hospital I've experienced."