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Basingstoke and North Hampshire Hospital Good

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Inspection report

Date of Inspection: 12, 15, 18 November 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF


Inspection carried out on 12, 15, 18 November 2013

During a routine inspection

This inspection was conducted over three days and the inspection team included three Care Quality Commission compliance inspectors, a compliance manager, a pharmacist Inspector and a Mental Health Act Commissioner. In addition, the team was supported by a specialist advisor for theatres and an expert by experience. The inspection included speaking to patients and staff in a range of wards, the emergency department and operating theatres, as well as a review of documentation.

We found that overall the hospital was compliant with four of the five essential standards we reviewed. We found patients were asked for their informed consent, where this was required, for care and treatment. Where patients were not able to give consent, or chose not to, the hospital followed the requirements of the Mental Capacity Act 2005 and the Mental Health Act 1983.

Most patients were satisfied with their care and treatment. We found patients were assessed and care and treatment was planned and reviewed regularly. Risks were identified and managed and there was shared learning from incidents and other reviews.

Arrangements were in place to coordinate care across different services. The hospital had reviewed assessment and discharge procedures to improve patient safety and experience.

The hospital had reviewed staffing skill needs for each ward and department and had recruited additional staff accordingly. Arrangements were in place to secure staff at short notice in response to changing circumstances.

We had concerns that medicines were not always available in a timely manner and were not always stored and managed safely