Chatterton House

People told us they were involved in their care. Sometimes these were minor choices, such as when to get up and go to bed, or more serious discussions with their consultant and other members of the team. People were asked to consent to their care and treatment. One person told us that staff respected her decision not to take some of her medicines and they did not try to force her.

People were happy with the care they received. One person said, "I am being looked after very well," and another commented, "I have no complaints about the standard of day to day care." People told us they were satisfied with the way their medicines were handled.

Everyone with whom we spoke said they liked the food. There was plenty of choice and people received the assistance they needed from staff. One person said, "Food is marvellous, very satisfying, you can choose what you want." Another person told us, "We have great food. We all get bored with the regime but everyone always says that the food is superb."

People had a good rapport with the staff. We observed that staff spoke to people respectfully and people told us they were treated with dignity. One person said that the staff never shouted and another said, "No-one has ever been rude to me or not nice." One person said they had felt protected by staff when another person using the service had been exhibiting frightening behaviour.

At the time of our visit no one had any complaints about the service but people told us they felt able to go to staff if they were unhappy about anything. One person said, "I know how to complain; the staff would listen to my complaints."