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This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 7 November 2012
Date of Publication: 8 December 2012
Inspection Report published 8 December 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 November 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard

Reasons for our judgement

We sampled 6 staff files and found them to be well organised with evidence of continued training. We found staff were given opportunity via supervision and appraisal to discuss their roles and responsibilities, training requirements and personal development.

It was evident sickness and poor performance were managed effectively. Return to work meetings were recorded, after periods of sickness. These were seen to be in-depth and actions for support identified for staff on their return.

We were told that there had been some issues with access to online training for staff at Darley Court but this had now been resolved and staff had appropriate access to e-learning. The manager explained that e learning would be monitored to ensure that staff continued their professional development and mandatory training.

We were shown the training matrix for completed training sessions for all designations of staff and proposed dates for training yet to be attended.

We saw personal development plans for staff that reflected mandatory, trust and professional requirements. This enabled staff to meet their professional and personal development requirements to carry out their roles and responsibilities.

Staffing levels were flexed in line with complexity and dependency of patients to ensure appropriate skill mix to meet the demands of the shift and support staff.

Staff meetings were held monthly with actions identified being revisited at the next meeting. Staff told us that they felt that the managers communicated well with all staff.

We spoke with 6 members of staff who told us: “I love it here, I feel very supported by the managers”, “I have done a lot of training since coming here”, “I feel valued for what I do”, “We work well as a team and all have something different to give, that’s why we work so well for the patients”.