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This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 7 November 2012
Date of Publication: 8 December 2012
Inspection Report published 8 December 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 November 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

Staff had trust policy and procedure guidance on how to report incidents of abuse. We spoke with care staff that were able to explain the various types of abuse and how they would escalate concerns.

Staff had received training on safeguarding vulnerable adults and expressed confidence in reporting any incident. Staff were aware of term whistle blowing and one staff member said “I would have no hesitation in reporting bad practice”.

We were informed that Darley Court had an identified safeguarding lead and she was responsible for ensuring that safeguarding training was cascaded to staff. Another team member cascaded training on mental capacity and dementia.

We were shown a training programme that had been designed and implemented by the team within Darley Court; this was the Framework for Respect, Equity, Dignity and Autonomy (FREDA). This was now being used to train staff across the trust.

Staff were familiar with the trust electronic system for reporting any incidents.

We spoke with 4 patients who said” I do feel safe here; the staff look after you well”, “I have no complaints at all”, “I am being looked after ok but I look forward to going home” and “I can't say anything bad about how I am looked after”.