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This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 7 November 2012
Date of Publication: 8 December 2012
Inspection Report published 8 December 2012 PDF

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 November 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

From the 10 patient records we sampled we found appropriate and timely arrangements were made to facilitate the admission and discharge of patients.

Patients were transferred from hospital using referrals to the referral and assessment team. This meant that patients were appropriately placed in the unit. Patients were transferred with copies of all records and documentation. This ensured staff at Darley Court were updated about the care and treatment delivered at the hospital.

The manager explained that since the community services were transferred into the management of the acute trust, she felt that communication with the wards had improved. She said she felt well supported by the matrons within the trust and that the integration was good. Senior staff attended meetings at the hospital and staff felt this had greatly improved communication and support received.

Contact was made with social services to arrange care packages ready for discharge in a timely manner. We saw detailed assessments by occupational therapists, which enabled appropriate equipment and support to be put into place.

A consultant nurse employed at Darley Court also spent time on the medical admissions unit at the hospital. This helped to facilitate admissions to the most appropriate ward or unit, very often Darley Court.

Patients we spoke with told us:”I know they have started to try and get carers to come to look after me at home when I leave here, “I have carers at home and I have been told that I wont be going home until they are in place” and “I have had an assessment to see if I can manage at home”.