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This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 7 November 2012
Date of Publication: 8 December 2012
Inspection Report published 8 December 2012 PDF

Food and drink should meet people's individual dietary needs (outcome 5)

Meeting this standard

We checked that people who use this service

  • Are supported to have adequate nutrition and hydration.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 November 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were protected from the risks of inadequate nutrition and dehydration.

Reasons for our judgement

We had received information that lead us to include this outcome to assess if patients were appropriately supported to have adequate nutrition and hydration.

We found that patients had the choice to take meals in either of three dining rooms or in their bedrooms. We saw there was a menu displayed on the wall to inform people of the choices available. We were told by staff that when a patient did not want to eat what was on the menu at that time, an alternative was always available.

All patients had undergone a malnutrition universal screening assessment nutritional and fluid and food charts were completed in a timely manner where relevant. We saw timely referral to a dietician and other professionals to assist with any nutritional concern.

We observed that drinks were available at all times both in the dining room and within patients own rooms. Some rooms contained small fridges to allow people to have their own selection of drinks and snacks available.

We saw that the catering staff were informed when patients had any special dietary needs. Names of patients and the dietary needs were displayed within the kitchen.

Darley Court had protected meal times and visitors were encouraged to visit outside of these times. This ensured that staff had adequate time to assist patients with meals when necessary and to allow patients to have meals without any interruption .

Patients told us: “The food is great here far better than the hospital”,” They feed us up we have 5 meals a day, its good food too”, “You couldn’t come in here to loose weight”, “The soup was a bit thin but good”,” I’m new but the food seems good, I don’t think I will need any food bringing from home” and “The staff have already asked me my likes and dislikes”.