You are here

This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 18 June 2013
Date of Publication: 19 July 2013

Overview

Inspection carried out on 18 June 2013

During a routine inspection

People told us that they were well cared for and supported at Heartly Green. They told us that staff were respectful and kind. One person told us the staff were, "The staff are marvellous. They are subtle in how they make me do things for myself. I have come on really well and improved�.

During this inspection we spoke with seven people who used the service, three visiting relatives, seven members of staff and three visiting professionals. Staff had a good knowledge of people's individual care needs. We observed good communication skills when staff were observed supporting people to regain their independence.

Staff had a good knowledge of people's individual care needs. We found that people were cared for in a clean, hygienic environment. We saw that improvements had been made to the record keeping since the last inspection.

We saw that there were quality assurance systems in place to assess the effectiveness of the care and support provided to people who used the service.