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We are carrying out a review of quality at St Bernard's Hospital. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 1 August 2011
Date of Publication: 22 November 2011
Inspection Report published 22 November 2011 PDF | 59.82 KB

Overview

Inspection carried out on 1 August 2011

During a routine inspection

Patients supported by community services were interviewed by Ealing LINk representatives to gain their views of the treatment and care provided. The information provided contributed to the overall findings of our inspection.

Patients said they were usually involved in making decisions about their treatment and care and had opportunities to give feedback on their experiences. The majority said they had seen and agreed their care plan and some said they had signed the plan and had been given a copy of it. Patients told us there were activities on offer in the hospital such as using the gym, arts and crafts and watching TV. They said they felt safe in the wards and would talk to staff, advocates or relatives if they had a concern.

Patients told us there were usually sufficient numbers of staff on duty to meet their needs. However, they also told us they did not get their escorted leave as there wasn’t always a member of staff available. One ward was described as “chaotic at times” by patients due to staffing issues. They said “staff do their best, there isn’t enough of them” and “there is an over reliance on bank and agency staff”.

Patient comments across the services included “the nurses and doctors are really very good”, “staff are generally lovely” and “the nurses are ok”.