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Inspection report

Date of Inspection: 8 March 2011
Date of Publication: 19 August 2011
Inspection Report published 19 August 2011 PDF | 121.79 KB

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Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 08/03/2011, checked the provider's records, observed how people were being cared for, reviewed information from people who use the service, talked to staff and talked to people who use services.

Our judgement

The trust has comprehensive induction, training and development processes in place to ensure that patients at The Cassel Hospital receive care from competent staff.

User experience

Staff receive induction training and ongoing mandatory training in accordance with the trust’s training policies to ensure they are trained and supported to provide treatment and care to patients. The Cassel Hospital offers specialised postgraduate psychosocial training to staff working in the therapeutic community environment.

Other evidence

The trust maintains a record of attendance at training which is monitored at ward, delivery unit and trust board level through the monthly performance reporting mechanisms. Staff told us that they maintained their own training passport and were able, through the trust appraisal system, to identify their training needs. 92% of staff in the service delivery unit were recorded as having agreed objectives as part of their personal development review.

Staff confirmed they had access to supervision and had opportunities to discuss issues with others.

The overall trust staff survey results in 2010 and again in 2011 showed that some staff feel they were subject to bullying and harassment at work. The trust re launched the bullying and harassment policy in 2010 and posters, leaflets, the chief executive Blog and bimonthly newsletter are used to reinforce the trust management commitment to eradicating bullying and harassment in the workplace.