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Inspection report

Date of Inspection: 8 March 2011
Date of Publication: 19 August 2011
Inspection Report published 19 August 2011 PDF | 121.79 KB

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People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 08/03/2011, checked the provider's records, observed how people were being cared for, reviewed information from people who use the service, talked to staff and talked to people who use services.

Our judgement

Patients receive safe and coordinated care, treatment and support whilst undergoing treatment at The Cassel Hospital.

User experience

Patients told us that other professionals and carers involved in their treatment attended care plan reviews. They told us that social workers, local community mental health teams and the outreach service were involved in the planning of their discharge from the unit and to provide ongoing support once the patient had left hospital.

Other evidence

Staff told us that the units provide national services and reported that liaison with referring commissioners was very good. They reported that they liaised with referring clinicians, professionals and carers involved with the patients for information and to coordinate and plan for discharge and ongoing treatment and care.

Information received from other organisations that have links to The Cassel Hospital report that they have good and well established liaison with staff at the hospital.