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Inspection report

Date of Inspection: 8 March 2011
Date of Publication: 19 August 2011
Inspection Report published 19 August 2011 PDF | 121.79 KB

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People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 08/03/2011, checked the provider's records, observed how people were being cared for, reviewed information from people who use the service, talked to staff and talked to people who use services.

Our judgement

Patients understand the treatment, care and support options available at The Cassel Hospital. They were involved and supported in making decisions about their treatment. Patient’s views and experiences were taken into account about the way in which the service was provided.

User experience

Patients told us that they were given information and were able to discuss in depth the benefits of being treated in the unit. They explained that their treatment was specific to them and was based on being part of a community and living and supporting all members of it.

They reported that they were able to express their views at the variety of community and group meetings held on a daily basis. They said they were involved in making decisions about their treatment and had regular meetings with their primary nurse, medical staff and therapists.

Patients on the ESPD unit shared rooms and had personalised their bed space. Staff knocked on bedroom doors and waited for a response before entering. Bedrooms were designated single sex as were bathing and toilet facilities.

Other evidence

The Cassel Hospital was rated as good for privacy and dignity by the 2010 Patient Environmental Action Team (PEAT) audit.

Staff told us that the service operates as a supportive therapeutic community. Patients were addressed by their preferred name and staff talked to them in the most appropriate way for the patient.