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Ellesmere Port Hospital Good

This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 20 November 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 November 2012, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

Patients were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We spoke with patients and relatives of patients who used the service. They commented that they felt comfortable with the service they received and told us that the staff were very helpful and supportive and had put them at ease.

We spoke with ten staff who confirmed that there were policies and procedures in place for them to refer to should they have any concerns relating to safeguarding. Staff told us that they had received training in safeguarding adults from abuse and had also received child protection training. We examined records of staff training that confirmed this.

Staff spoken with demonstrated a good understanding of how to identify abuse and what they would do in the event that they had any concerns about the safety of a vulnerable adult or a child. Staff commented that they felt they could raise concerns with their colleagues and managers and that they would receive the support and advice they required to deal with issues of concern.