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Ellesmere Port Hospital Good

This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 20 November 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 November 2012, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

Patients experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Most of the patients were transferred to Ellesmere Port Hospital from the Countess of Chester Hospital, although some were admitted straight from home.

All of the patients we talked to said their needs were met. We saw that a member of staff went to every patient at least once an hour to check if they were comfortable or needed anything.

We interviewed staff who told us that they always explained to patients about the care that was planned and asked for permission to carry out the care. The ward managers said if the patient did not have mental capacity, they would consult with the family. Multi-disciplinary case conferences were held every week with the patient and/or their relative to discuss discharge planning. There was an outreach team consisting of both hospital and community staff and social services who worked together to facilitate early discharge home with support. The average length of stay in the hospital was three weeks.

Staff identified patients who had dementia and consulted with them and their relatives to complete a booklet developed by the Alzheimers Society called 'This is Me', which provided detailed information about the patient, their life history and important people and events in their lives. This helped the staff to understand the patient better and provide more personalised care.

We observed a staff handover on Diamond Ward. This was very detailed and informed the staff coming on duty what each patient's diagnosis was, what their nursing care needs were and how their health was that day.