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Ellesmere Port Hospital Good

This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 20 November 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 November 2012, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

Patients' privacy, dignity and independence were respected.

Patients' views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We spoke to 24 patients and five relatives of patients who used the service. They commented that they felt comfortable with the service they received and told us that the staff were very helpful and supportive and had put them at ease. They said that the staff responded to call bells promptly, although one said “sometimes they answer the bell and say they'll be back in a minute, but they might be ten minutes”. They said that the staff always asked permission before carrying out any examinations or care.

The patients we talked to said that staff had explained to them about their medical condition and that they were encouraged to take part in drawing up a plan of care and also encouraged to ask questions if they didn’t understand anything. Patients said staff asked them how they wanted to be addressed, were respectful and always maintained their privacy.

We observed the staff caring for the patients. Call bells were within reach and staff answered them promptly. Staff drew curtains around the beds before carrying out examinations or personal care. We noted that staff smiled and made eye contact with patients and were sensitive to their needs. There was only one exception to this when a member of staff responded to a person asking for the toilet by saying "You only went ten minutes ago!"