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Pulross Intermediate Care Centre

This service was previously managed by a different provider - see old profile

All reports

Inspection report

Date of Inspection: 6 July 2011
Date of Publication: 24 August 2011
Inspection Report published 24 August 2011 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

Systems were in place to enable the provider to assess and monitor the quality of service being provided.

Overall, we found that the Pulross centre was meeting this essential standard.

User experience

We met with the Deputy Chief Nurse Community who told us of the systems being introduced by the Trust. She had carried out an unannounced inspection visit to the unit at night herself and was pleased to note that advice she had given on her visit, ensuring low light levels in bays at night, had been followed by the staff on duty. She told us about the introduction of ‘clinical Fridays’ where senior nurses put on their uniforms and work alongside staff to get a better understanding of how care is being delivered, to observe staff practice and to model good care.

Some of the records in relation to patient experiences and conditions, for example, falls statistics, displayed on notice boards were out of date. The Deputy Chief Nurse Community told us that these areas are reported on weekly basis via the hospital reporting facilities, and agreed that the current statistics would be made available.

Other evidence

The provider told us that there was a consent audit (quality tools) showing positive results for Pulross in 2010. A re audit is planned. There are also regular internal spot checks, mock inspection visits and privacy and dignity audits. The findings of the most recent mock inspection, in July 2011, were favourable and identified areas that could be improved.