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Inspection report

Date of Inspection: 17 March 2015
Date of Publication: 21 May 2015
Inspection Report published 21 May 2015 PDF | 74.98 KB

Overview

Inspection carried out on 17 March 2015

During an inspection to make sure that the improvements required had been made

In September 2014 we found that there were high levels of people failing to attend their appointments which were subsequently impacting on waiting times to see health professionals. Although there was a process whereby a nurse would carry out an assessment before a person was able to see a doctor, there was no system to ensure consistency of decision making. We also found there were staffing vacancies.

During this inspection we saw evidence that the provider had taken action to rectify some of these issues, such as recruiting staff and carrying out an analysis of why people failed to attend their appointments, which had led to actions such as ensuring patients had an appointment slip. Some of the issues were outside of the provider�s control, such as prison officers not collecting patients for their appointments and we could see that the provider was discussing these with the prison. However, we still found that patient waiting times were too long, such as to see the GP or for a secondary health screen.

People we spoke with were happy with the care provided. One person told us "It's all been fine, absolutely fine", another stated, "It�s alright when you see them" but that it was difficult to get appointments. People told us that staff were 'friendly' and 'approachable'.

Although there were systems in place to ensure that a quality service was being delivered we found that these did not always bring about the desired change and action was slow.