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Royal Devon & Exeter Hospital (Wonford) Good

This service was previously managed by a different provider - see old profile

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Inspection report

Date of Inspection: 6, 7, 9 November 2012
Date of Publication: 19 February 2013
Inspection Report published 19 February 2013 PDF | 458.2 KB

Overview

Inspection carried out on 6, 7, 9 November 2012

During a routine inspection

We visited the Wonford acute hospital site on 6 and 7 November 2012. Four inspectors were accompanied by a specialist pharmacy inspector. We met with staff including anaesthetists, health care assistants, ward clerks, physiotherapists, chief pharmacist, specialist nurses including the new post of Consultant Nurse for older people, educational leads, operating department practitioners, registered nurses, surgeons, consultants, matrons, Head of Governance and the Chief Executive and team. We spoke with patients, staff and relatives in the accident and emergency department, pharmacy, medical admission unit, general operating theatres and maternity theatre and nine wards in a range of specialities. We also spent time observing the care in depth of 12 patients who lacked capacity on two wards and looking at records.

Overall, patients experienced care, treatment and support that met their needs and protected their rights. Patients understood the care and treatment choices available and were shown respect. Patients were asked for their consent prior to treatment and the trust acted in accordance with their wishes.