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Addenbrooke's and the Rosie Hospitals Good

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Inspection report

Date of Inspection: 23 March 2011
Date of Publication: 22 June 2011
Dignity and Nutrition Report published 22 June 2011 PDF | 77.72 KB


Inspection carried out on 23 March 2011

During a themed inspection looking at Dignity and Nutrition

We visited two wards and spoke with eight members of staff and six patients who were receiving care and treatment. We also used information provided by patients on the NHS Choices website and patient survey results. The survey results were generally good, although people who completed the outpatient survey felt they were not receiving sufficient information about how to receive test results.

We found that most people were happy with the way staff cared for them and felt respected by them. They told us that staff explain what they need to do and ask them if it is alright to help them first. Most people told us they had been given the opportunity to say how they wanted to be treated and had never felt embarrassed or uncomfortable during their stay.

On both wards we visited, people felt that staff did not respond to their needs quickly enough and one person said she can wait for up to an hour to have her call bell answered. One person said, “I don’t think they can respond quickly, they have so much to do, they do their best”.

All the people that we spoke with felt they had not received enough information from staff about one or more of the following: care options including the risks and benefits, the facilities available, or what will happen when they leave hospital.

Most people that we spoke with had not been asked for feedback about their care experiences.

Overall people told us the standard of food was good and they got their choice of meal most of the time. They were aware that snacks and drinks are available any time of day although two people had made requests that were not received. Some people had missed a meal because they were away from the ward and were able to order a ‘late’ meal. One person said they are not routinely offered an evening drink although they could request one. The next routine hot drink is offered to people at breakfast time and she felt it was unacceptable to wait for over twelve hours.

People told us that they are offered hand wipes before meals and the tables are wiped down if they are visibly dirty. Most people had not talked to someone about what they liked to eat and any support they needed with their diet. They are not always asked if they have had enough to eat and drink.