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Inspection report

Date of Inspection: 27, 28 November 2013
Date of Publication: 15 January 2014
Inspection Report published 15 January 2014 PDF | 99.26 KB

Overview

Inspection carried out on 27, 28 November 2013

During a routine inspection

During our inspection we spoke with 38 people who used the service and with 15 people visiting family or friends who were using the service on the two days we spent carrying out our inspection. During our inspection we visited a number of wards the accident and emergency unit and an outpatient�s clinic. We also spoke with the members of the hospital board, the Chairman of the board of governors, the medical director and director of nursing and with 38 staff members.

People who used the service told us that they had been involved in their care and we saw that staff ensured people had consented before starting any care or treatment. We observed one staff member who asked "Could I check your skin," and another who asked for consent to help a person into their chair so that they could bring them food.

People were mostly happy with their care and treatment. One person told us, "It�s really excellent, they are most caring." Another person we spoke with said, "My treatment has been pretty good, they are looking after me and feeding me well" and another person said that, "It�s been nothing but a positive experience."

We identified some concerns over gaps in records and the ways in which medication was administered and recorded and have asked the provider to tell us how these issues will be resolved. We found that measures were in place to assess and maintain the quality of the service provided and to analyse and resolve any complaints or issues that arose.