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We are carrying out a review of quality at Peterborough City Hospital. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 30 March 2011
Date of Publication: 7 September 2011
Dignity and Nutrition Report published 7 September 2011 PDF | 75.02 KB

Overview

Inspection carried out on 30 March 2011

During a themed inspection looking at Dignity and Nutrition

Most people said their privacy and dignity was respected and they had not been embarrassed or made to feel uncomfortable in any way. Comments some patients made include staff being described as, “Very impressed, they really care”, “staff are lovely” and “very polite”. One patient commented when asked if they were happy with the care and treatment, “Yes very … 10/10!”

Most patients said they are involved in decisions about their care, although about half of the people we spoke with said they had not received enough information, especially about the hospital facilities. One patient said that the doctors were very good at explaining. However, a patient’s relative told us, “We ask for information, Mum is moved between wards, we are not informed”.

Patients told us that staff are caring towards them, most staff members ask them how they want to be addressed and treated, and explain what the staff member is going to do. However, some patients said they had to wait quite a long time to receive the care they required and staff members were always very busy.

Most people we spoke with were complimentary about meals provided at the hospital. They commented that there is enough to eat, often saying the amount was too much and most patients said they liked the food. One patient commented that there was a lot of choice and another patient said about meals, “I like my food hot and it always is”.

Patients said staff help them with their meals, but that sometimes they don’t get enough help with opening packets or obtaining drinks. Patients are not always helped to wash their hands before eating.