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We are carrying out a review of quality at Chesterfield Royal Hospital. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 26, 27 November 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF | 89.32 KB

Overview

Inspection carried out on 26, 27 November 2013

During an inspection to make sure that the improvements required had been made

We visited three inpatient wards and one outpatients department in the hospital over two days. We spoke with a total of 61 people using the service and 18 of their representatives. We spoke with 29 staff, including clinical and care staff and senior managers.

We found that the provider had taken action since our last inspection in relation to ensuring the privacy and dignity of people using the service. We found many examples of people using the service being treated with consideration and respect. People told us, “I’ve had nothing other than kindness and a great deal of patience.” and, “They (the staff) draw the curtains around you if you need anything doing or if they want to talk to you.” However, this was not consistent. People on one ward told us they had to wait a long time for help to get washed and dressed and to use the commode. People using the outpatients clinic said some of the doctors did not treat them with respect.

Most people we spoke with told us they had been given appropriate information in relation to their care and treatment. A visitor said, “The doctors don’t use too much technical language, so you understand what they’re saying.” Some people using the outpatients department told us they did not always get all the information they needed.

We found that the provider’s systems for assessing and monitoring the quality of the services provided were not effective. Areas for improvement were identified but action taken in response was not always effective in making the necessary changes.

We found that the provider had taken action since our last inspection to ensure that people’s personal records were accurate and up to date. The records we looked at generally had sufficient information in relation to the care and treatment of people using the service.