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Some of the ratings of services provided at Liverpool Women's Hospital shown on this page are no longer relevant. Our latest ratings of specific services offered at the hospital are:

  • End of life care: Good  
  • Neonatal services: Good  
  • Gynaecology: Requires improvement  
  • Maternity: Good  

The other service ratings are from areas we now inspect as part of these. We will update this page to reflect this soon.

Read the latest inspection report for Liverpool Women’s Hospital.

All reports

Inspection report

Date of Inspection: 7, 8 July 2013
Date of Publication: 18 September 2013
Inspection Report published 18 September 2013 PDF | 86.66 KB

Overview

Inspection carried out on 7, 8 July 2013

During an inspection in response to concerns

We carried out a responsive inspection of Liverpool Women’s Hospital as a result of us receiving a number of concerns about the service including a concern about staffing levels on the maternity unit and the impact of this on women’s and their babies experiences of the service.

We arrived at the service unannounced at 6pm on Sunday 7 July 2013 and we returned the following day to continue the inspection.

During the visit we spoke with women across the maternity service and with their partners and relatives. This included the postnatal ward, labour ward, the midwifery led unit and the triage and assessment unit. The feedback we received from the majority of women and relatives was very positive and people in the main described good experiences and good outcomes from their stay or visit.

People described the care and treatment they had received as ‘excellent’, ‘brilliant’ and they described staff as ‘amazing’ and ‘approachable’. People felt safe and confident in the ability and experience of the staff supporting them.

However, people did also tell us that they felt the staff were ‘too busy’ and ‘very busy’ and they felt that this prevented them from asking for too much support.

We found concerns about staffing levels throughout the maternity unit. This was evident through our discussions with women who were using the service, from discussions with staff at all levels and from other information which suggested the staffing levels had been a cause of concern for some time. We found the staffing levels had a direct impact on some aspects of women’s care and welfare and on how staff were being supported.

Senior managers were aware of the concerns about staffing levels and had been actively trying to address the problems we found prior to our visit. They shared information with us about the actions they had taken to date to reduce the risks associated with reduced staffing levels and to prevent future recurrence of staff shortages.