You are here

Royal Cornwall Hospital Requires improvement

We are carrying out a review of quality at Royal Cornwall Hospital. We will publish a report when our review is complete. Find out more about our inspection reports.
All reports

Inspection report

Date of Inspection: 23 May 2012
Date of Publication: 11 July 2012
Inspection Report published 11 July 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

The provider is compliant with this standard.

People experienced care, treatment and support that met their needs and protected their rights.

User experience

We saw staff on Wheal Agar ward struggling to meet the demands of the patients. Many of the patients needed two staff to help them and others were wandering around with no focus. One person was observed picking up a piece of electronic equipment from the nurse station. This warranted a staff member to quickly go to the lady to take the item off her. The equipment might have been harmful to her or become damaged by her meaning that the equipment would then not be available for other perople to use.

One person on Carnkie Ward told us that the staff had been very supportive to her through a difficult time and that she never felt rushed. Another person told us that the staff had been “excellent” and that they had “no complaints”. They added that they had been “fully involved” in their discharge plans and had had lots of information.

Patients we spoke to on the Medical Assessment Unit spoke very highly of the staff. Patients on both Medical Assessment Unit and Roskear ward told us that noise at night was an issue and this coupled with the medicine round sometimes happening at 11.30 pm often prevented them from getting proper rest..

One patient and two visitors on Phoenix ward told us that the “care couldn’t be better in a private hospital”. They added that “staff are excellent. And they keep us informed every step of the way”.

Two patients on Grenville ward told us that they had seen other patients wait for a long time to have their bells answered when they rang for assistance.

Other evidence

The two care plans on Carnkie ward and the one we reviewed on Phoenix ward were well organised detailed and had appropriate risk assessments included in them.

We noted a memory box on Grenville ward. This can be used to engage people who may have some form of dementia. The nurse in charge told us that simply showing people magazines with things in them that might interest them can help them settle into the ward environment and put them at their ease.