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Royal Cornwall Hospital Requires improvement

All reports

Inspection report

Date of Inspection: 29 November 2011
Date of Publication: 10 January 2012
Inspection Report published 10 January 2012 PDF


Inspection carried out on 29 November 2011

During an inspection in response to concerns

People told us that the staff are always very busy but despite that they cannot praise them enough. They added that �everyone is lovely�, �staff are wonderful�, �wonderful staff and Doctors� and that they are �looked after well�. One person, on the Surgical Receiving Unit, said that they had been waiting for a wash for over an hour. One person said that they had once been nil by mouth for four days because the list kept getting cancelled and that an intravenous drip was not quite the same as eating.

People who use the service and staff consistently told us that there were not enough staff.

People said that staff communicated with them well and they felt informed about their conditions and what would be happening to them.

People told us that (especially on the Medical Assessment Unit and Wheal Agar Ward) that it is noisy at night, with staff making a lot of noise with no effort to be quiet. They added that some of the equipment is also noisy.

We were told by patients, on Wheal Agar Ward, that there is no access to a television and that they sit by their bed all day with not a lot to do.

People using the service said although the staff are busy they can ask them questions or speak to them if they have any concerns. Relatives we spoke to said they had felt included for example when their relative had returned from the operating theatre.