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Inspection report

Date of Inspection: 26 November 2012
Date of Publication: 24 January 2013
Inspection Report published 24 January 2013 PDF

Overview

Inspection carried out on 26 November 2012

During a routine inspection

We spoke with people about the service they received when we visited two medical wards and the Urgent Care Centre at West Cornwall Hospital.

People told us they had confidence in the staff and the service offered. People said they were satisfied with the care provided and the kindness and politeness of the staff. All the comments received from people at the time of the inspection were positive, and this was further supported by the comments received from the enthusiastic and knowledgeable staff. The staff told us they enjoyed working at the hospital, and they felt supported, both by their colleagues and seniors and also by Royal Cornwall Hospitals NHS Trust (RCHT).

One patient described their experience at West Cornwall Hospital in August 2012 on the NHS Choices website: �Excellent service - I really felt like the staff cared about me. They were attentive, helpful, thoughtful, considerate and patient. They listened to my concerns and addressed them properly. When I went for my booking appointment they did everything there and then - I saw five departments in an hour, so I wouldn't have to come back. And they were concerned about keeping me for an hour, they kept apologising, checking on me, chatting, bringing me drinks - I almost didn't want to go home! They really took care of me�.