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Archived: South Tyneside District Hospital Requires improvement

This service was previously managed by a different provider - see old profile

This service is now managed by a different provider - see new profile

All reports

Inspection report

Date of Inspection: 16, 17 October 2012
Date of Publication: 27 November 2012
Inspection Report published 27 November 2012 PDF

Overview

Inspection carried out on 16, 17 October 2012

During a routine inspection

The atmosphere on the wards and departments throughout our visit was calm and controlled. Staff were busy but were able to meet the needs of patients in a timely way. Ward areas appeared clean, well maintained and generally free from clutter.

We found that patients� needs were assessed and their treatment plans were discussed with them. Patients told us they felt well informed about what was happening with them regarding their care and discharge arrangements.

Overall people told us the care and treatment they received was good.

Staff told us they felt supported by their colleagues and management of the hospital and there were systems in place to ensure training and professional development at all levels.

The hospital had a thorough system of checks to monitor the quality of the care provided at ward level and there was a clear route to ensure that any issues were raised to Board of Directors level if required. Complaints were monitored and dealt with systematically.