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Inspection report

Date of Inspection: 20 August 2012
Date of Publication: 9 October 2012
Inspection Report - DN published 9 October 2012 PDF | 53.04 KB

Overview

Inspection carried out on 20 August 2012

During a themed inspection looking at Dignity and Nutrition

Patients told us what it was like to stay at the hospital and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether patients staying at hospital were treated with dignity and respect and whether their nutritional needs are met.

The inspection team comprised of three Care Quality Commission (CQC) inspectors and a practising professional. The team was joined by an Expert by Experience, who has personal experience of using or caring for someone who uses this type of service.

We talked with 12 patients and 24 staff within the hospital and observed the care and support provided to other patients. We visited the elderly care wards, the stroke unit and the medical assessment unit. We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people. We focused our observation over the lunchtime period on the four wards. We spoke with a range of staff from wards and departments and looked at 12 patient records.

Most patients staying at the hospital told us they were happy with the way they were looked after. We were told "staff are wonderful” and that,” the care is very good.” Patients told us that “Staff are all very caring people and always ask if you are OK.” However, there were some negative comments about one particular ward being noisy at night and one relative thought that the staff changes were too frequent and that “Care was not personalised.”

Most patients we talked with told us that they enjoyed the meals and that there was plenty of choice. One patient said " The food is beautiful” others told us “The food is very good”

The majority of patients staying at the hospital said that they felt safe and knew how to report concerns.