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Inspection report

Date of Inspection: 4 July 2011
Date of Publication: 20 October 2011
Inspection Report published 20 October 2011 PDF

Overview

Inspection carried out on 4 July 2011

During a routine inspection

We visited York Hospital on three separate days. Five inspectors were involved on each visit during the day and two inspectors returned to the hospital during one evening visit to speak to relatives and visitors.

We spoke to over thirty patients across eight wards. Patients told us that the care was good and staff were helpful. Everyone we spoke to about consent to treatment told us they had been consulted, given full explanations about what to expect and that doctors and nurses �went out of their way� to make sure patients understood what was going to happen. One patient told us, �I have always been provided with a good explanation about the treatment� and said that if they did not understand anything they raised it and �always received an answer.� Patients also commented positively about the care they received from staff. They told us that where the staff member was of a different gender to them they always made sure that the patient was comfortable with this and they were given opportunities to refuse.

One patient commented that their emergency treatment, prior to moving to a ward, had been carried out �very calmly� and that they had been well looked after. They along with other patients also said that they had been treated with respect.

Two patients did make comments about having to wait too long for staff to answer their buzzers when they needed assistance to use the toilet. One said �sometimes I have to wait a long time when I buzz. I try my best to do what I can but yesterday I wet myself twice because it took them ages to come�.

Patients told us that they had no complaints to make but that the staff had told them about the complaints procedure and that they could talk to the ward sister first if they were unhappy about anything relating to their stay in hospital.

Relatives also reported positively about the quality of care provided by the hospital. One relative told us they thought the care was �excellent and first class.� And another commented that �I feel my relative has been in safe hands�.

Patients who commented on the food generally made positive comments about the choice and variety of food available, however a few patients did not think the food was very good.